NS Logistics
Service terms
This summary sets out the terms that apply when you open an account with NS Logistics. The full contractual terms form part of the service agreement issued once your account is approved.
1. Scope of services
NS Logistics provides cargo collection from Singapore Changi Airport, transportation to warehouses and business addresses, warehousing coordination and distribution support within Singapore. The services activated on your account are those confirmed in writing when your account is opened.
2. Account approval
Submitting this form opens an application; it does not create a contract. Accounts are activated once we have verified your UEN, your signed Letter of Authorization and your delivery points. We may decline or delay an application where documentation is incomplete.
3. Authority to collect cargo
Airport cargo collection is carried out under the Letter of Authorization you provide. You confirm that the signatory is authorised to grant that authority, and you agree to tell us promptly if it is withdrawn or if the signatory changes.
4. Payment terms
Requested payment terms are indicative and subject to a credit review. New accounts typically begin on COD or 7-day terms. Final terms, rates and any surcharges are confirmed in writing before your first collection.
5. Dangerous goods
Dangerous goods are not accepted under standard terms. Any dangerous goods movement requires a separate assessment covering UN numbers, classes, packing groups, licences and vehicle requirements, and must be agreed in writing before booking.
6. Cargo condition and claims
Cargo must be packed and labelled for commercial road transport. Please raise any shortage or damage at the point of delivery and confirm it to us in writing within three business days, so we can investigate while the evidence is fresh.
7. Data protection
The details and documents you submit are used to operate your account and are handled in line with Singapore's Personal Data Protection Act. We share them with our operations team and, where a collection requires it, with the relevant airport or warehouse handler.
Questions about these terms?
Email nslogistics2026@gmail.com or WhatsApp +65 9121 7025 and we will talk them through with you.